TrueCoach Guarantee Terms

90-day money-back guarantee offer: 90-day money-back guarantee applies to the first 90 days’ recurring service charges of TrueCoach up to the service level selected (Starter Plan $228, Standard Plan $540, and Pro Plan $1,068). Charges for set up fees, merchant processing fees, unreturned hardware, international fees, fees for disputes, or any other third-party fees will not be refunded. Offer is limited to new customers without TrueCoach services in the past twelve (12) months.

Existing customers, or customers with newly added locations, are not eligible. Customer must send an e-mail to prior to the 90th day of the subscription term to notify us of your cancellation of services and the email must include the request for the “money back offer” at the time of cancellation and specify your User ID in the message.

Once the subscription term is past the first 90-day window, the money-back guarantee ends. After the 90-day period ends, regular rates apply.

Offer cannot be combined with any other offers. Offer cannot be utilized multiple times and is not transferable. Delinquent accounts will not receive a refund. Please allow two (2) weeks for refund crediting. Offer is subject to change without notice.