The past year has been difficult for a lot of people and professions alike. Being able to navigate through the pandemic without a family member or friend being affected by the COVID-19 virus is considered a win but it has forced millions of people out of work and businesses to alter their standard operating procedures. The pandemic has taken a lot of the ‘personal’ out of personal training, and has required trainers to adapt in order to still be able to deliver their service.
Communication has always been the forefront of every job in the customer service industry. Regardless of your knowledge, the ability to communicate with your clients is paramount and will ultimately dictate buy in. In today’s fitness world, it seems to be all about what continuing course to take or what certification to get without placing importance on the soft-skills that often can’t be taught.
As a result of the pandemic and lockdown across many countries, trainers and fitness professionals have shifted from in-person sessions to offer online and virtual sessions in order for their clients to continue to make progress towards their goals. Some have utilized personal training software like TrueCoach. Here are four ways to continue delivering high quality sessions anytime and anywhere.
Adapt for Success
The word adapt means to become adjusted to new conditions and being adaptable is often a key to a business’ success. Clients want your services to help them reach their goals. Online training software platforms have become very user friendly and allow for instant communication, and video feedback to ensure there is no confusion. Clients want guidance and someone to hold them accountable. Regardless of the mode, shifting to virtual training will allow you to still deliver a high quality session from anywhere, and keep communication consistent with your clients.
Develop a Plan and Be Creative
With gyms closing and reopening and some people choosing to cancel their memberships, individuals may not have access to equipment like they used to. Here is where you can get creative in ways others don’t. Using equipment around a client’s house if no resistance weights are available, to structuring a workout purely with bodyweight with the proper sets, reps, and rest scheme can be a gamechanger for a client to continue to buy in. You can utilize one of the 1,200 videos in the TrueCoach video library to plan workouts, keep your clients on track, and easily communicate their weekly program all from the app.
Deliver Every Session Like it’s Your First
We can all agree that nothing compares to the connections made during an in person session, however when clients truly value your service, and see results, they will want to stay consistent by any means necessary. The versatility of remote coaching software can help you keep your clients on their toes, and it is a great way to keep in touch when you can’t see them in person on a consistent basis. Utilizing TrueCoach’s real time messaging will help keep your clients engaged in each and every session.
The Fortune is in the Follow Up
Let’s be real, if you have a lot of clients you’re communicating with on a personal level every day it can get overwhelming, and time consuming, to keep up. Remote coaching software can help you keep your organization on track so you can effectively scale your business, while keeping that personal touch with the relationships you’ve already built. Don’t want to miss a note from a client? Want to know when they’re done with a remote workout? TrueCoach will send you email notifications so those personal touches don’t fall through the cracks. Following up with your clients via the TrueCoach app (customized with your brand, btw) is not only a breeze, but will help streamline your day so you’re not missing a beat.
What else can TrueCoach do to help you grow your business and effectively communicate with clients? Start your FREE trial and find out!
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