We’re all eager to get back into the swing of things and get back into our normal routine. This is especially true for gym owners who want to open up their business again so they can provide a health service for all their loyal clients, as well as pay their bills and feed their families. This has certainly been a difficult time for all of us, especially the small business owners. But even though we’re all ready to …
customer service
The Ultimate Onboarding Program That Creates Your Best Clients
Our 85-year-old client Ernie doesn’t come to the gym by choice. Instead of following our instructions, he goes around and asks people if they come to the gym of their own free will. He finds it hard to believe that he’s the only one training without a choice. However, when I show fitness coaches our onboarding process, they are just as shocked as Ernie: "How do you make your clients agree to …
Kate Brierley Joins TrueCoach
TrueCoach continues to grow! This week we'd like to introduce you to our newest team member, Kate Brierley, the director of customer success at TrueCoach. How did you first get into customer success? My first ‘real job’ was for an e-commerce company as a customer service representative and I found out pretty quickly that answering phone calls and fielding support emails was not where I would thrive. Growing up …