TrueCoach continues to grow! This week we’d like to introduce you to our newest team member, Kate Brierley, the director of customer success at TrueCoach.
How did you first get into customer success?
My first ‘real job’ was for an e-commerce company as a customer service representative and I found out pretty quickly that answering phone calls and fielding support emails was not where I would thrive. Growing up just north of Silicon Valley meant software was on the forefront of most young professional’s minds, and on the forefront of mine was the need to bridge the gap (language, knowledge, whatever it may be) between software developers and their customers.
Clearly the world wouldn’t be as quick to learn how to use a SaaS platform as a recent computer science grad, so moving into customer success seemed like the best way for me to combine my love for technology and ability to communicate well with customers.
Where are you from originally?
I am originally from Marin County which sits just on the other side of the Golden Gate Bridge from San Francisco. I lived in Boston for 3 years and am currently living in North Carolina!
What role does fitness play in your life?
Fitness is a huge part of my life! I’ve been doing CrossFit for 5+ years, coaching for 4, and training individual clients for 3. When my coach (Marcus Filly) first rolled out TrueCoach to his clients over 2 years ago I quickly did the same with my clients once I saw the immense value the system brought not only to the trainer, but to the client as well.
Being a TrueCoach customer for the past 2 years was a huge factor in deciding the join the team. TrueCoach’s commitment to delivering a great product has always been obvious and is something that was easy to get behind early on. It also makes my job easier when I know how much our customers love our app!
Do you think technology is having a positive or negative impact on people’s health and fitness?
Both? I think we’re shifting closer to the positive with the growing popularity of health/nutrition apps and devices that track your activity, but there is still so much work to be done. While grocery delivery services and one-click ordering might save us some time, it also might keep us planted on the couch rather than walking to the local farmer’s market.
What’s one tool that’s greatly improved your quality of life in the past 5 years?
Starbucks mobile orders. I have a deep fear of waiting in long lines while under-caffeinated.
What’s your favorite part about working at TrueCoach so far?
Being part of a team that is unanimously dedicated to TrueCoach’s mission. We’ve got this awesome mix of people who are passionate about everything they do and it definitely permeates the office. It’s easy to love what you do when everyone around you does too.
What do you hope to accomplish while at TrueCoach
I’d like to help our customers learn how to use TrueCoach so they can continue to inspire personal growth through fitness. I believe if enough people use technology to help them lead active lifestyles, we can guide the advancement to a tech-heavy future towards the positive.
What does your ideal work setup look like?
- Macbook (preferably one made in the last decade) with an external monitor.
- Bluetooth mouse and keyboard…but not an Apple Mouse. I don’t know why, but I just can’t deal with the Apple Mouse.
- Sit/Stand desk, a girl needs options!
- Some noise cancelling over-the-ear headphones (paired with Spotify) for when I need to get in ‘the zone’.
- Gum. Gotta have gum.