In today’s current training climate, the ability to see people one-on-one or in a group setting has been significantly reduced. Many trainers and coaches are still trying to find ways to provide a service that clients both need and deserve to help combat the physical and psychological challenges this pandemic has brought to a lot of us. With the shift towards providing a more digital based service, the quality and value that we provide should be just as good if not better than our in-person training. We are dealing with very challenging circumstances, but with that being said, although the delivery of our training is different, the education and value we provide should not change. Here are some easy tips you can utilize to ensure that you are still providing an exceptional experience even in a remote setting.
Normally when we have in-person clients, depending on how much time you have allotted with each person, we might not have a ton of time to discuss a lot of the outside variables that could potentially be hindering their progress or affecting it. The nice thing about the digital world is, while training is still the main course for what you are doing with them from a remote standpoint, spending some extra time to ask questions about how they are doing overall can go a long way. Your clients will be happy to know that you are going beyond just the training to see how they are doing.
Stress in general has been heightened due to all that is going on in the world, so asking your clients how they are managing stress, eating, sleep, etc. can give you a better picture as to whether or not you want to modify your training routine or stick to what you had planned. Again, it’s just a matter of going above and beyond what you normally would do to provide an experience to have client’s know you care about them far beyond just their fitness goals.
You can’t assess what you can’t see. We’ve seen a lot of coaches and trainers who are using remote services that are working with less than ideal conditions and we completely understand that. However, give your clients a heads-up before a session that they’ll need to find a place that is well-lit and has a quiet background so you can assess what’s going on; this is the best opportunity to truly give the best feedback possible. If clients are using their phones, sometimes the light will auto-adjust based on the lighting and the movements they are doing, so this is something that will take a little time to sort through! If they have the opportunity to potentially train outside, that would help this issue that we’ve been seeing with remote services (although audio might be challenging if there are windy conditions, but that’s for another article!).
Record Your Sessions!
Given that your clients are open to having you record your remote sessions with them, this can serve as an opportunity for not only your clients, but also yourself as well. This gives you an opportunity to look back at videos and assess how they are moving, look at their facial expressions during certain movements that may be more challenging for them, and listen to yourself and how you are delivering your message during your training.
Could there have been a better way to explain something that allowed you to get your message across better? Was there something you heard in your tone that you can change in order to grow as a coach and reduce the likelihood of any future disrespect happening? Recording your sessions can serve as an opportunity for growth as a coach to allow you to figure out the most effective way to deliver the information to your clients.
Having a video library set up for clients to review exercises either in real time or as they are training on their own is great from an efficiency standpoint. Again, depending on your setup, the ability to demonstrate an exercise to a client where they’re able to see everything you’re doing might be a challenge. Setting up a video library on YouTube or utilizing the TrueCoach library exercises to show your clients how to perform an exercise can go a long way in letting clients get the movements down a lot faster. If you are utilizing Zoom, you can share your screen with your clients so that you can just play a video of what exercise you want them to do if they haven’t performed it before or if they just need a refresher on it.
We know this is a challenging time for both trainers/coaches and the clients they are working with. Setting up a remote experience for clients to really value what you are providing can go a long way in keeping them engaged for the time being, potentially improve retention of those clients, and also have them be your advocates to drive potential new client interaction. Adapt to the situation and don’t let it deter you from still providing a service that clients need to help them get through this with a support system in place!